We are very proud to announce that we recently received an “Unqualified Pass” during our latest ISO 9001 quality audit! This is the highest grade that a company can receive for this certification.
ISO 9001 is the internationally recognized standard for Quality Management Systems (QMS) and is the most commonly used QMS standard in the world. An ISO 9001 audit is an independent, objective and documented process for gathering facts. ISO 9001 auditors use an audit checklist to record and evaluate evidence on the extent to which a company meets the standard.
The recent audit examined Abbey Communication’s processes: sales, purchasing, service delivery, course design, leadership and continuous improvement systems. Here at Abbey Communication we run internal audits throughout the year to check quality and hold regular management meetings to manage risks.
Abbey Communication was originally approved in February 2016 and we have undergone an external audit every year since, all achieving positive results. We are very pleased with the latest result as it shows our commitment to continuous improvement and dedication to our clients’ satisfaction!